Welcome to Silver Pet Products! Looking for a special toy or item for your pet? Call Silver Pet, toll free: 1-800-567-9033 from 9AM - 4PM, Pacific Standard Time. Customer Service If you have questions about an existing order, placing a new order, or just general product information, you can e-mail us at mail@silverpet.com, or call us toll free at (800) 567-9033. Our Customer Service Representatives will be happy to assist you with any questions you may have. Customer Service Operating Hours (P.S.T.): Monday through Friday 9:00am – 4:00pm Company Address Silver Pet Products Co. 15662 Graham Street Huntington Beach, CA 92649 mail@silverpet.com To Place an Order Phone: (800) 567-9033; Fax: (714) 965-0437; Postal Mail: Silver Pet Products Co., 15662 Graham Street, Huntington Beach, CA 92649 Delivery. We ship most orders within 48 hours, and will notify you promptly of any backorders. Shipping Information. Free Freight on orders over $50.00. We’re sorry, but shipments to Alaska and Hawaii will require additional shipping charges due to the much higher costs of delivery to these locations. Returns Policy. If for any reason you are not completely satisfied with your purchase, simply return it within 30 days of receipt for a prompt and friendly refund or exchange. If you should need to return or exchange any item(s): 1. Item(s) being returned must be in manufacturer’s original packaging, if applicable. 2. When shipping merchandise back, please wrap the item(s) in a sturdy box and secure with strong tape. For your protection, insure it for its value. 3. Our return address is: Silver Pet Products, 15662 Graham Street, Huntington Beach, CA 92649 4. Return the package prepaid. (Sorry, we cannot accept COD’s.)